Customer Service Executive

Trades Workforce Solutions; Singapore; On-site; SGD 34,000 - 40,000; Full time

Job summary

A logistics company in Singapore is looking for a Customer Service Executive to coordinate and assist with shipments. The role requires at least one year of experience in freight forwarding or logistics, and candidates must have a minimum O level qualification. Responsibilities include assisting sales operations, preparing documentation for imports and exports, and ensuring seamless communication between customers and transporters. A competitive salary package of up to SGD 40,000 plus bonuses is offered.

Benefits

AWS

Performance Bonus

Qualifications

• Minimum O level qualification required.
• At least 1 year experience in customer service related to freight forwarding or logistics.
• Experience with animal shipment is an advantage.

Responsibilities

• Assist the sales department with operations.
• Coordinate between customers, transporters, and warehouses.
• Prepare documentation for imports and exports.
• Verify costs related to shipments.
• Respond to inquiries about rates and shipment tracking.
• Work with overseas agents for smooth shipment.

Skills

Customer coordination

Documentation preparation

Problem-solving

Communication

Education

O level

Job description

Industry/ Organization Type: Freight Forwarder

Position Title: Customer Service Executive

Working Location: Central – Marymount

Working Hours: 5 days / Mon-Fri: 8.45am - 6pm

Salary Package: Up to SGD 40,000 + AWS + Performance Bonus

Duration: Permanent

Key Responsibilities

• Assist the sales department in their operations
• Facilitate coordination between customers, transporters, and warehouses
• Prepare necessary documentation for imports, exports, transshipments, and delivery order releases
• Verify all associated costs
• Respond to inquiries concerning rates, shipment tracking, and related issues
• Collaborate with overseas agents and customers to guarantee seamless shipment processes

Qualifications

• Minimum O level
• Minimum 1 year of working experience in related role but must have experience in freight forwarding or logistics industry
• Experience in handling pets/animal shipment is a plus point