Customer Service Executive

SINARMAS CEPSA PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced professional to execute sales and manage customer interactions. This role requires a Bachelor's degree, minimum 2 years of relevant experience, and proficiency in SAP modules. Responsibilities include collaborating with teams, resolving customer issues, and participating in process improvements. The ideal candidate will ensure high customer satisfaction through effective communication and problem resolution.

Qualifications

• Minimum 2 years of relevant experience.
• Understanding of GMP + B3 and RSPO standards.

Responsibilities

• Execute sales in collaboration with cross-functional teams.
• Communicate with customers regarding shipment and payment.
• Follow up on resolutions to enhance customer satisfaction.
• Resolve internal/external issues promptly.
• Manage SAP sales order transactions efficiently.
• Participate in process improvement initiatives.

Skills

Customer communication

Problem resolution

Process improvement

SAP proficiency

Education

Bachelor’s degree in any field

Tools

SAP modules

Job description

Job Responsibilities

• Work closely with cross-functional team on executing the sales.
• Communicate pro-actively with customers on execution details such as shipment period, payment etc.
• Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement program as directed by the Team Leader or Supply Chain team.
• Understand and implement GMP + B3 and RSPO in daily tasks.

Job Requirements

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have minimum 2 years of relevant experience.
• Proficient in SAP modules.