Customer Service Executive

Perennial Sourcing Solutions; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Customer Service Executive to create great customer experiences. This role involves engaging with customers, solving problems, and sharing product knowledge. The company offers an attractive salary between $3,000 and $4,500 monthly, along with career progression opportunities and professional training. Candidates at all experience levels are welcome, but those with 2+ years in customer service may qualify for senior roles. Join a supportive and inclusive workplace culture.

Benefits

Attractive salary

Career progression

Professional training & mentorship

Work-life balance

Positive work environment

Qualifications

• Entry-level candidates welcome with training provided.
• 2+ years experience in customer service can qualify for senior roles.

Responsibilities

• Interact with customers to resolve enquiries with empathy and professionalism.
• Troubleshoot issues and deliver solutions that exceed expectations.
• Develop strong product knowledge to recommend suitable solutions.
• Collaborate with team members to improve service standards.
• Participate in a culture of feedback and innovation.

Skills

Strong communication skills

Positive attitude

Empathy

Job description

✨ Join Us as a Customer Service Executive ✨

Are you passionate about people and creating great experiences? Do you want to build a career in one of Singapore’s most established financial institutions? If yes — we want you on our team!

As a Customer Service Executive, you will be the face of our company, ensuring every customer interaction is warm, helpful, and memorable.

💼 What You’ll Do

• Engage & Support: Interact with customers via phone and text to resolve enquiries with empathy and professionalism.

• Solve Problems: Think on your feet, troubleshoot issues, and deliver solutions that exceed expectations.

• Be an Expert: Develop strong product knowledge so you can guide, educate, and recommend the right solutions.

• Collaborate: Share insights and work closely with team members to continuously improve service standards.

• Grow & Improve: Be part of a culture that values feedback, learning, and innovation.

🌟 What’s In It For You

• Attractive Salary: $3,000 – $4,500 per month (higher for experienced candidates) + performance incentives.

• Career Progression: Fast-track opportunities to Senior positions with strong performance.

• Professional Training & Mentorship: 1-to-1 guidance and structured skill development.

• Work-Life Balance: 5-day work week.

• Positive Environment: Supportive, diverse, and inclusive workplace culture.

• Impactful Work: Play a key role in shaping customer experiences at one of Singapore’s longest-standing financial institutions.

👤 Who We’re Looking For

• Entry-Level Welcome: No prior experience? Training will be provided.

• Candidates with 2+ years of experience in customer service may be considered for Senior roles.

• Strong communication skills, a positive attitude, and a passion for helping people.

🏢 About Us

We are part of a family of companies owned by one of Singapore’s oldest and most trusted financial institutions. Joining us means stability, credibility, and a rewarding career path in a company that values its people as much as its customers.

🚀 Apply now to start your career journey with us!