Customer Service Executive

TELEPORT GLOBAL LIFESTYLE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A transport and hospitality service provider in Singapore is seeking a Customer Service Agent to provide professional support via phone or email. The role involves assisting clients with transport and concierge bookings, performing daily reminders, ensuring timely replies, and handling client inquiries with professionalism. Ideal candidates have at least 2 years of experience in a corporate environment, excellent communication skills, and are proficient in Microsoft Office. This full-time role requires shift work, including weekends and public holidays.

Qualifications

• Experience in Transport/Hospitality industry preferred.
• At least 2 years of working experience in a corporate environment.
• Ability to work on shift, weekends, and public holidays.

Responsibilities

• Attend to inbound and outbound calls for transport and concierge bookings.
• Perform daily calls for job reminders.
• Reply to all correspondence within 24 hours.
• Engage in active listening and clarify information.
• Handle angry clients with patience.
• Provide quotations and upsell when applicable.
• Ensure proper handovers to next shifts.

Skills

Great communication skills in English

Excellent telephone etiquette

Organized and able to multi-task

Proficient in Microsoft Office

Job description

Description

The primary role is to provide professional customer service support via telephone or email correspondence, ensuring information furnished to guests are accurate and appropriate. Reservations agents are also expected to work with affiliates and chauffeurs to ensure timely reporting in assignment. He/she will ensure data entry is seamless.

Job Scope

Responsibilities

• Attend to inbound and outbound calls and assist with transport and concierge bookings for clients.
• Perform calls to affiliates and drivers daily for job reminders.
• Ensure that all correspondence is replied within 24 hours.
• Ensure follow-ups are done promptly.
• Engage in active listening with callers, confirming and clarifying information when necessary.
• Being patient and diffusing angry clients if necessary.
• Proficient with usage of system (Training will be provided), have experience in using Microsoft Office applications (Word, Excel, Outlook).
• Ability to provide quotations to clients and upsell when applicable.
• Ensuring proper handovers to next shift to ensure timely follow-ups to clients.

Requirements

• Experience working in Transport/Hospitality industry will be an advantage.
• Great communication skills in both written and spoken English.
• Excellent telephone etiquette.
• At least 2 years of working experience in a corporate environment.
• Organized and able to effectively multi-task.
• Proficient in MS Office. Good computer skills.
• Able to do shift work, weekends and Public holidays.
• Prefer those that can work on night shift.

Job Type : Full Time