Customer Service Executive

Profoto Digital Services Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading retail advertising solutions provider in Singapore is seeking a proactive Customer Service Executive. You will be the vital link between clients, sales, and operations, ensuring smooth order processing and high service levels. Ideal candidates have 1-3 years of experience in customer service or sales support, strong communication skills, and proficiency with Microsoft Office and CRM systems. Join a supportive culture and take part in exciting retail projects.

Benefits

Supportive, inclusive culture

Exposure to various departments

Growth opportunities

Qualifications

• 1–3 years in customer service, sales support, or order processing.
• Clear, professional communicator (verbal & written).

Responsibilities

• Respond to customer inquiries via calls and email.
• Process sales orders, quotes, and delivery documents.
• Coordinate with logistics for timely delivery and installations.

Skills

Customer service communication

Organizational skills

Microsoft Office proficiency

Multitasking

Education

GCE “N” / “O” Levels or equivalent

Tools

CRM systems (NAV, SAP, Salesforce)

Job description

Overview

Profoto Digital Services Pte Ltd – MacPherson

Join one of the region’s leading retail advertising solutions providers!

We’re looking for a proactive, detail-oriented Customer Service Executive to be the critical link between our clients, sales, and operations teams.

You’ll help ensure every order runs smoothly, customer queries are answered professionally, and our service levels remain top-tier — all within a dynamic and fast-growing environment.

What You’ll Do

• Respond to customer inquiries via calls and email
• Process sales orders, quotes, and delivery documents
• Coordinate with logistics for timely delivery and installations
• Support the sales team with admin, visuals, reports, and planning
• Assist on ad hoc projects that drive efficiency and customer satisfaction

What You Bring

• GCE “N” / “O” Levels or equivalent
• 1–3 years in customer service, sales support, or order processing
• Clear, professional communicator (verbal & written)
• Strong with Microsoft Office and familiar with CRM systems (NAV, SAP, Salesforce, etc.)
• Great at multitasking, organized, and team-oriented

Why Join Us

• Be part of a growing, 80+ strong team in a 26,000 sq. ft. production hub
• Work across departments and gain exposure to design, print, logistics & digital
• Contribute to retail projects seen across Singapore and the region
• Supportive, inclusive culture with room to grow
• Backed by the trusted Teckwah Group