CUSTOMER SERVICE EXECUTIVE

PO SAN TRANSPORTATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a proactive Customer Service Executive to handle job order entries and provide frontline client support. The ideal candidate should possess GCE N/O Levels or equivalent and understand customer service principles and logistics workflows. Responsibilities include administrative tasks, handling inquiries, and supporting import/export job processing. This role offers a 5.5-day work week and a dynamic work environment.

Qualifications

• GCE N/O Levels or equivalent.
• Basic understanding of customer service principles and logistics workflows.

Responsibilities

• Provide accurately job order into the system before execution by the Ops Team.
• Perform timely administrative tasks to support operations.
• Answer incoming calls professionally and handle inquiries efficiently.
• Respond to customer emails clearly and professionally.
• Support processing of import and export jobs.
• Assist with other ad-hoc administrative or support duties as required.

Job description

Customer Service Executive (Logistics | 5.5-Day Work Week)

Location: Pioneer, Singapore

Work Schedule : 5.5 Days

Join our company in the logistics and transport sector!
We're looking for a proactive and detail-oriented Customer Service Executive to handle job order entries, coordinate with the Operations team, and provide frontline support to our valued clients. You will play a key role in ensuring smooth daily execution of container transport jobs through accurate system updates and communication.

Job Responsibilities

• Provide accurately job order into the system before execution by the Ops Team.
• Perform timely administrative tasks to support operations (e.g., track and update vessel ETAs, monitor container usage)
• Answer incoming calls professionally and handle inquiries efficiently
• Respond to customer emails clearly and professionally
• Support processing of import and export jobs
• Assist with other ad-hoc administrative or support duties as required

Requirements

• GCE N/O Levels or equivalent
• Basic understanding of customer service principles and logistics workflows