Customer Service Executive

SPANISH SPORTING VENTURES (ASIA) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious sports organization in Singapore is seeking a passionate Customer Service Executive to join their team. In this role, you will be the primary point of contact for parents, students, and visitors, providing exceptional service and support. Candidates should have strong communication skills, prior customer service experience, and a desire to contribute to shaping young athletes' futures. Flexibility to work weekends and holidays is necessary.

Qualifications

• Previous customer service experience is required.
• Must have excellent communication and interpersonal skills.
• Strong organizational skills are necessary.

Responsibilities

• Serve as the primary contact for parents and students.
• Respond to inquiries about programs and registration.
• Assist parents with enrollment and documentation.

Skills

Customer service experience

Excellent communication skills

Organization and multitasking

Proficient in Google Applications

Problem-solving mindset

Tools

CRM systems

Job description

Join Our Team! Become a Customer Service Executive at Real Madrid Foundation Football & Basketball School

Are you passionate about sports and providing exceptional customer service? Do you want to be part of an internationally renowned brand that inspires young athletes? Real Madrid Foundation Football & Basketball School is looking for a dedicated Customer Service Executive to join our team and help us shape the future of aspiring players!

About Us

Real Madrid Foundation Football & Basketball School offers world-class training programs for children and youth, guided by the values and principles of one of the most successful sports organizations in the world. We focus on developing technical skills, teamwork, and personal growth both on and off the field.

Responsibilities

• Serve as the primary point of contact for parents, students, and visitors, providing excellent customer service in person, over the phone, and through email.
• Respond promptly to inquiries, providing accurate information about program offerings, schedules, fees, and registration procedures.
• Assist parents with the enrollment process, including completing registration forms, collecting fees, and ensuring all necessary documents are submitted.
• Handle customer feedback, concerns, and complaints in a professional and empathetic manner, striving to resolve issues promptly and to the satisfaction of all parties involved.
• Maintain accurate and updated records of student information, attendance, and payment records.
• Coordinate with other departments, including coaching staff, administration, and facilities management, to ensure smooth operations and address customer needs effectively.

Requirements

• Previous customer service experience
• Excellent communication and interpersonal skills, with the ability to effectively interact with parents, students, and staff members.
• Strong organizational and multitasking abilities to handle multiple inquiries and tasks simultaneously.
• Proficient computer skills, including experience with Google Applications and customer relationship management (CRM) systems.
• Problem-solving mindset and ability to handle challenging situations with professionalism and diplomacy.
• Passion for customer satisfaction and dedication to delivering high-quality service.
• Flexibility to work during weekends, and holidays as per the school's operational schedule.

Join Real Madrid Foundation Football & Basketball School and be part of a team that’s changing lives through the power of sport!