CUSTOMER SERVICE EXECUTIVE

UNITED OIL COMPANY PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading oil company in Singapore is seeking a Business Development Executive to manage customer orders, build relationships, and facilitate transactions. The ideal candidate should have a diploma and at least 2 years of relevant experience in business development or sales. Key responsibilities include managing customer orders, preparing quotations, and maintaining the SAP system. Strong interpersonal and analytical skills are essential.

Qualifications

• 2 years of relevant experience in Business Development for diploma or degree holders.
• Previous sales/customer service/telesales experience will be a plus.

Responsibilities

• Support customers, address enquiries and facilitate transactions.
• Build relationships with existing customers.
• Manage customer orders and communicate requirements.
• Prepare costing, quotations and administrative duties.

Skills

Customer relationship management

Analytical skills

Problem-solving skills

Interpersonal skills

Education

Diploma in any discipline

Bachelor's degree in any discipline

Tools

SAP B1 system

Job description

Job Objective:

• Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)

Core Responsibilities:

Account Management

• Build relationships with existing customers by understanding their needs and assisting with their queries
• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)
• Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
• Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products
• Plan material schedule for key private label customers
• Prepare costing, quotations and administrative duties of the Business Development department
• Verify and endorse purchase orders and process sales orders
• Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager/Senior BD Executive on follow-up actions
• Manage SAP B1 system and update relevant information (orders) for production and internal stakeholders

Job Specifications:

Minimum education qualifications:

• Diploma in any discipline
• Bachelor’s degree in any discipline an advantage

Minimum years of experience:

• 2 years of relevant experience in Business Development for diploma or degree holders
• Previous sales / customer service / telesales experience will be a plus

Key job-specific competency requirements:

• Proactive in building relationships and proposing solutions
• Highly meticulous and able to meet tight deadlines
• Good interpersonal skills
• Good analytical and problem-solving skills