Customer Service Executive

KHL Printing Co Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A printing and manufacturing company in Singapore is looking for a detail-oriented individual to manage customer delivery schedules and coordinate the production process. Candidates should have at least 2-3 years of experience, be proficient in MS Office, and possess excellent communication skills. This role offers an opportunity for a proactive and meticulous team player.

Qualifications

• 2-3 years of relevant experience, preferably in manufacturing.
• Self-driven and proactive team player.
• Meticulous and able to work independently.

Responsibilities

• Manage delivery schedules to meet customer needs.
• Coordinate with departments on production processes.
• Process and follow up on customer orders.
• Assist in customer visits.
• Attend to customer inquiries via phone and email.
• Ensure timely and accurate shipments.

Skills

Interpersonal communication

Proficiency in MS Office

Problem-solving

Multitasking

Education

Minimum GCE 'O' or equivalent

Job description

Responsibilities:

· To communicate and manage delivery schedules to meet the customers needs

· Co-ordinating with various departments on the production process from graphic,printing, binding to packing and resolving problems encounter in these areas

· Process and follow up on customers' orders

· Involve in customers’ visits when they are in the plant and provide assistance when necessary

· Attend to customers phones and e-mails enquiries

· Ensure timely and accurate shipment of products to local and overseacustomers.

· Manage customers records and provide orders information to customers

Requirements:

· Minimum GCE “O” or equivalent

· At least 2 - 3 years of relevant experience, preferably withmanufacturing operational exposure

· Proficient in MS Office

· Pleasant personality and good interpersonal communication skills

· A mature, self-driven and proactive team player

· Meticulous, able to multi-task and work independently