Customer Service Executive

ANSYNC GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is seeking a detail-oriented Reservations Specialist cum Customer Service Executive. This role involves managing bookings, responding to inquiries, and ensuring a positive customer experience. The ideal candidate should have ITE Certification and experience in customer service, preferably in the aviation industry. Strong communication skills and proficiency in reservation software are essential.

Qualifications

• Experience in a reservations or customer service role, preferably in the aviation industry.
• Strong organizational skills and ability to work under pressure.

Responsibilities

• Process and manage reservations through phone, email, or online systems.
• Respond promptly to customer inquiries and handle complaints.
• Maintain customer databases and generate reports on reservations.

Skills

Excellent communication skills

Proficient in reservation software

Attention to detail

Multitasking ability

Education

ITE Certification or equivalent

Tools

MS Office Suite

Job description

Customer Service Executive

Location: 7500A Beach Road, #04-320 The Plaza Singapore 199591

Department: Reservations / Customer Service

Reports To: Station Manager

Job Summary:

We are seeking a detail-oriented and customer-focused Reservations Specialist cum Customer Service Executive to handle reservation requests while delivering exceptional service to clients. This role involves managing bookings, responding to inquiries, and resolving issues to ensure a seamless and positive customer experience.

Key Responsibilities:

Reservations Management:

• Process and manage reservations through phone, email, or online systems.
• Maintain accurate records of bookings, cancellations, and changes.
• Monitor availability and optimize reservation schedules to maximize occupancy or capacity.
• Coordinate with relevant departments (e.g., HQ, Operations & Sales team) to ensure smooth execution of services.

Customer Service:

• Respond promptly to customer inquiries and provide professional support.
• Handle complaints and resolve issues effectively and efficiently.
• Guide clients through services, offers, and on matters pertaining company/airline policy.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Work hand in hand with the Ground Handling Agents ensuring service quality is maintained.

Administrative & Reporting:

• Maintain customer databases and update reservation records.
• Generate reports on reservations, sales, and customer feedback.
• Assist in preparing promotional materials and communicating offers to clients.

Qualifications:

• ITE Certification or equivalent or higher. Qualification in related field is preferred.
• Experience in a reservations or customer service role, preferably in the aviation industry.
• Excellent communication skills in English. Holding ability to speak and write in more languages is a plus.
• Proficient in reservation software and MS Office Suite.
• Strong organizational skills and attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment.

Salary Range Offered: SGD 2,400 - SGD 3,000