Customer Service Executive

JOBALLY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local service company in Singapore is seeking a Customer Service Coordinator to ensure total client satisfaction. Responsibilities include coordinating customer service activities, monitoring service quality, and handling documentation. The ideal candidate should have basic IT knowledge, strong service skills, and the ability to manage time effectively. This role offers a dynamic work environment with opportunities for personal growth.

Qualifications

• Basic IT knowledge in hardware, network, and database.
• Strong service sense and skills, good time management.
• Proven ability to build relationships with vendors and colleagues.

Responsibilities

• Achieve total client satisfaction by effectively coordinating customer service.
• Closely monitoring the quality of services in the branch office.
• Updating and filing customer service cases in the ERP system.

Skills

Customer service coordination

Quality monitoring

Communication skills

Time management

Relationship building

IT knowledge

Job description

Responsibilities

• Achieve total client satisfaction by effectively coordinating all customer service matters
• Closely monitoring the quality of services in the branch office
• Updating, logging, and filing customer service cases in the ERP system, as well as coordinating and resolving customer service events and after-sales services
• Proper handling of client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.
• Coordinate projects according to schedule, economically and to client’s satisfaction
• Timely submission of required documentation
• Weekly report preparation & submission to line manager

Requirements

• Basic IT knowledge in hardware, network and database
• Strong service sense and skills, good time management, high learning skill
• Proven ability to build relationships with vendors, internal client and colleagues
• Good communication and coordination skills
• Meticulous and able to work under pressure

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)