Customer Service cum Receptionist (Automotive Service)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A Singaporean HR advisory firm is seeking a Customer Service cum Receptionist to provide exceptional customer service and manage client inquiries at their Sin Ming Autocity location. The ideal candidate will have at least 2 years of experience in a similar role and be committed to working 5.5 days weekly. Responsibilities include handling complaints, performing cashiering duties, and upselling services. This role offers a salary of $2,500 - $3,500 plus bonuses.

Benefits

Lunch & Tea meals provided

Qualifications

• At least 2 years' experience in front desk, receptionist or customer service role.
• Able to work 5.5 days including alternate Saturdays.

Responsibilities

• Provide excellent customer service and memorable experiences.
• Handle feedback, complaints, and inquiries professionally.
• Maintain communication to ensure customer retention.
• Generate reports and suggest service improvements.
• Perform cashiering duties.
• Schedule appointments for servicing and repairs.
• Inform customers about promotions and follow up.
• Upsell products and services.

Skills

Customer service

Receptionist experience

Effective communication

Job description

Overview

Customer Service cum Receptionist

Working Arrangements

Working Days: 5 days alternate saturday, 9am-6pm / 9am-3pm

Salary

Salary: $2,500 - $3,500 + Bonus

Benefits

Lunch & Tea meals are provided

Location

Location: Sin Ming Autocity (Bishan / Upper Thomson)

Requirements

• At least 2 years\' experience as front desk, receptionist or customer service related role
• Able to commit 5.5 days alternate Saturday

Job Scopes

1. Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
2. Handle phone or walk-in customer’s feedback/complaints/inquiries effectively and professionally.
3. Maintain an effective communication to ensure customer retention
4. Generate reports and suggest service improvement initiatives and processes.
5. Perform cashiering duties
6. Maintain and update appointments for servicing and repairs.
7. To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.
8. Upsell products and services to customers
9. Other ad hoc duties assigned by manager

Company & Registration

• Tee Xin Li Reg No: R24121619
• The Supreme Hr Advisory Pte Ltd EA No: 14C7279