Customer Service Coordinator

Crane Worldwide Logistics (S) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a proactive individual to manage customer interactions and support warehouse operations. Responsibilities include liaising with suppliers, ensuring accurate data management, and monitoring daily shipments. Ideal candidates should possess a relevant qualification, strong customer service knowledge, and excellent communication skills. This role requires someone who can thrive in a fast-paced environment and is committed to maintaining operational excellence.

Qualifications

• Good understanding of customer service and warehouse operations.
• Ability to work accurately and methodically.
• Performs well under pressure in a fast-paced environment.

Responsibilities

• Serve as the contact point between customer and warehouse operators.
• Liaise with customers and suppliers on day-to-day operations.
• Ensure accurate input of data into the Warehouse Management System.
• Monitor daily inbound and outbound container trucking.

Skills

Customer Service Knowledge

Warehouse Operations Understanding

Communication Skills

Planning and Organization

Education

GCE 'O' Level / NITEC in relevant discipline

Job description

The incumbent will proactively address customer's concerns and assist them with their needs and provide support in warehouse administrative operations.

Responsibilities

• Be the contact point between customer and warehouse operators (external and internal stakeholder) on shipments arrangement.
• To promptly liaise with customers / suppliers’ inquiries via phone call or email related to the day-to-day operations.
• Ensures all Inbound and Outbound documents & information are cascaded to warehouse operators via email and/or all communication channels.
• Ensures warehouse operators input data accurately and update Warehouse Management System inventory transactions within the timeline with the objective to maintain stock accuracy.
• To monitor / arrange daily Inbound and Outbound containers trucking with Customer.
• To input data for monthly billing in excel file.
• To ensure office areas are well maintained.
• Performs other job-related functions as and when required by superior.

Requirements

• Minimum GCE ‘O’ level / NITEC in any relevant discipline
• Good understanding of Customer Service and Warehouse Operations
• Ability to work accurately and methodically.
• Good communication skills
• Ability to plan and organize work.
• Performs well under pressure in a fast-paced environment.
• Work location at 8 Jurong Pier.