Customer Service Associate

The Learning Lab, Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading education institution in Singapore is seeking dedicated individuals for customer service roles. The ideal candidate will possess GCE ‘O' levels and a strong command of English, preferably with experience in hospitality. Responsibilities include providing high-quality service, engaging with customers, and assisting with operational flow. Attractive remuneration and extensive training are offered. This role requires shift work, including weekends, in a fast-paced environment.

Benefits

Attractive remuneration package

Performance bonus

Extensive in-house training

Career pathway and growth opportunities

Attractive staff benefits

Qualifications

• Required to work shift hours and on weekends (3 weekdays and 2 weekends).
• Candidates with experience in the hospitality industry are preferred.
• Ability to work with minimal supervision.

Responsibilities

• Acquire strong working knowledge of programmes and services.
• Deliver high-quality service in a customer-facing role.
• Identify and assess customers' needs to ensure satisfaction.
• Develop professional rapport with customers.
• Assist with crowd management during peak periods.

Skills

Strong proficiency in written and spoken English

Good team player

Emotional maturity and passion for customer service

Familiarity with CRM systems

Ability to work in a fast-paced environment

Positive, extroverted and outgoing personality

Education

GCE ‘O' levels

Job description

At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization's ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

• Acquire a strong working knowledge of the organisation's programmes, services and processes
• Ability to deliver a professional and high-quality service experience in a customer-facing role
• Identify customers' needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
• Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation
• Support cross selling activities to existing customers
• Develop professional rapport with customers and build brand loyalty.
• Ensure that queue management is being practiced at the front desk
• Assist with crowd management during the peak periods
• To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy
• Attend to customers' feedback and challenges in a professional manner in a timely fashion
• Taking ownership of customers' problems and follow through effectively and efficiently to resolution within the SLAs
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Perform any other duties and responsibilities as and when assigned by Management

Requirements

• Possesses at least GCE ‘O' levels
• Required to work shift hours and on weekends (3 weekdays and 2 weekends)
• Strong proficiency in written and spoken English
• Being effectively bilingual would be a strong advantage
• Candidates who have worked in the hospitality industry are most preferred
• Able to work in a fast-paced environment
• Possesses emotional maturity and passion for customer service
• Familiar with CRM systems and practices
• Good team player, possesses the ability to work with minimal supervision
• Positive, extroverted and outgoing personality
• Well-groomed with a professional disposition

Snapshots of our ideal candidate

• Possesses at least GCE ‘O' levels
• Required to work shift hours and on weekends (3 weekdays and 2 weekends)
• Strong proficiency in written and spoken English
• Being effectively bilingual would be a strong advantage
• Candidates who have worked in the hospitality industry are most preferred
• Able to work in a fast-paced environment
• Possesses emotional maturity and passion for customer service
• Familiar with CRM systems and practices
• Good team player, possesses the ability to work with minimal supervision
• Positive, extroverted and outgoing personality
• Well-groomed with a professional disposition

Benefits

• An attractive remuneration package and performance bonus
• Extensive in-house training
• Career pathway and growth opportunities
• Attractive staff benefits and perks
• Company-wide welfare and employee engagement initiatives

Expect the best for the best

• An attractive remuneration package and performance bonus
• Extensive in-house training
• Career pathway and growth opportunities
• Attractive staff benefits and perks
• Company-wide welfare and employee engagement initiatives

Are you ready to join us? Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.