Customer Service Assistant

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable staffing agency in Singapore is seeking a motivated Customer Service Assistant to support citizens with the Lasting Power of Attorney application process. This temporary role runs from February to May 2026 and involves guiding applicants, processing payments, and ensuring excellent customer service amid high visitor volumes. Ideal candidates possess strong communication skills and a friendly demeanor, with flexibility to work independently or as part of a team, making this a rewarding opportunity for proactive individuals.

Qualifications

• Strong communication and customer service skills are essential.
• Friendly, approachable, and able to assist demanding customers.
• Willingness to stand for extended periods while helping visitors.

Responsibilities

• Assist members of the public with LPA-related inquiries.
• Guide citizens through the LPA application process.
• Support making payments for LPA services.

Skills

Strong communication skills

Customer service skills

Calm and patient demeanor

Ability to work independently

Education

N Levels, O Levels, A Levels, Nitec, Higher Nitec, Diploma, or Degree

Job description

Customer Service Assistant

Job Description: We are looking for motivated and friendly individuals to join a dynamic team providing vital support at multiple service centres across the island. This temporary position will run from February to May 2026, helping to accommodate a significant increase in public visits.

As part of the team, you will assist citizens with a variety of tasks related to the LPA (Lasting Power of Attorney) application process. Your role will involve helping with enquiries, guiding individuals through the application process, checking LPA statuses, processing payments, and supporting any other service-related needs.

Key Responsibilities

• Assist members of the public with LPA-related inquiries
• Guide citizens through the process of drafting, submitting, and revoking an LPA
• Support in making payments for LPA services
• Provide excellent customer service while managing a high volume of walk-in visitors
• Ensure a smooth, positive experience for all visitors

Requirements

• Strong communication and customer service skills
• Friendly, approachable, and helpful character
• Ability to remain calm and patient when dealing with demanding customers
• Willingness to stand for extended periods
• Ability to work independently and as part of a team
• Minimum qualification: N Levels, O Levels, A Levels, Nitec, Higher Nitec, Diploma, or Degree
• Experience is a plus, but not mandatory

Salary: From $1,980 - $3,160 per month

Contract Duration: 3 months (Feb - May 2026)

Open to all candidates

If you\'re passionate about providing excellent customer service and thrive in a fast-paced environment, apply now!

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BGC Group Pte Ltd- Outsourcing Division

EA Licence No. 05C3053

Successful applicants will be employed by BGC Group and assigned to our client’s project under a contract arrangement.