Customer Service Assistant Online Support

Taka Jewellery Pte. Ltd.; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A leading jewellery company is seeking a Customer Service Assistant (Online Support) in Singapore. The role involves managing customer enquiries across various online platforms, providing timely assistance with online orders, and ensuring a positive customer experience. Candidates should have a minimum GCE 'O' Level and experience in customer service is preferred. Strong written communication skills and an organized approach are essential for this role.

Qualifications

• Minimum qualification of GCE 'O' Level or equivalent is required.
• Prior experience in customer service or online support is beneficial.
• Good communication skills and clarity in responses are essential.

Responsibilities

• Respond to customer enquiries via online platforms.
• Provide information on products, pricing, and order status.
• Assist with online orders and after-sales support.

Skills

Written communication skills

Multitasking abilities

Service orientation

Education

GCE 'O' Level / NITEC / Diploma

Tools

Online messaging tools

Basic computer applications

Job description

We are seeking a Customer Service Assistant (Online Support) to manage customer enquiries across our online platforms. This role focuses on providing timely and accurate responses, supporting online orders, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer enquiries via online platforms such as website chat, e-commerce portals, WhatsApp, and social media.
• Provide accurate information on products, pricing, promotions, and order status.
• Assist with online orders, returns, exchanges, and basic after-sales support.
• Liaise with internal teams (sales, operations, logistics) to resolve customer issues efficiently.
• Maintain proper records of customer interactions and follow up where necessary.
• Perform general administrative duties related to customer service support.
• Ensure all customer communications are handled professionally and in line with company service standards.

Requirements

• Minimum GCE “O” Level / NITEC / Diploma in any discipline.
• Prior experience in customer service or online support is an advantage.
• Good written communication skills and ability to respond clearly and professionally.
• Comfortable using online platforms, messaging tools, and basic computer applications.
• Detail-oriented, organised, and able to multitask in a fast-paced environment.
• Service-oriented with a positive and patient attitude.