Customer Service Assistant (Logistics Industry)

JAC RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global logistics leader in Singapore is seeking a detail-driven Coordinator to manage import/export operations and ensure customer satisfaction. You will handle shipping documentation, monitor shipment timelines, and collaborate with teams to optimize processes. Ideal candidates have 2–4 years of logistics experience and strong communication skills. This role is pivotal in delivering service excellence and supporting a dynamic work environment.

Benefits

AWS + Variable Bonus

Annual salary review

Shuttle bus pickup from Jurong East MRT

Qualifications

• 2–4 years of experience in logistics, supply chain, or warehouse coordination.
• Strong communication and stakeholder management skills.
• Familiarity with import/export documentation and inventory systems.

Responsibilities

• Be the first point of contact for customers—delivering service excellence via phone and email.
• Prepare shipping and customs documentation with accuracy and speed.
• Monitor shipment clearance and delivery timelines to ensure smooth execution.

Skills

Logistics Experience

Detail-oriented

Communication Skills

Stakeholder Management

Job description

Company Overview

Our client is a trusted global logistics leader, delivering seamless end-to-end solutions across 49 countries. From air and sea freight to warehousing and distribution, they combine decades of experience with cutting-edge innovation to move goods with speed, care, and precision.

Location: West, Singapore
Shuttle Bus Pickup: Jurong East MRT
Benefits: AWS + Variable Bonus, annual salary review
Working Hours: Monday–Friday; 8:30AM - 6PM

Position Summary

Are you a detail-driven logistics professional with a passion for precision and customer satisfaction? We’re looking for a proactive Coordinator to manage the heartbeat of our import/export operations and inventory flow. If you thrive in fast-paced environments and love connecting the dots between people, processes, and performance—this is your moment.

Key Responsibilities

• Be the first point of contact for customers—delivering service excellence via phone and email
• Prepare shipping and customs documentation with accuracy and speed
• Monitor shipment clearance and delivery timelines to ensure smooth execution
• Track and report inventory levels, resolving discrepancies swiftly
• Collaborate with warehouse supervisors and cross-functional teams to fulfill orders
• Uphold safety standards and contribute to a clean, organized workspace
• Support continuous improvement and process optimization

What We’re Looking For

• 2–4 years of experience in logistics, supply chain, or warehouse coordination
• Strong communication and stakeholder management skills
• Familiarity with import/export documentation and inventory systems
• A team player with a sharp eye for detail and a commitment to safety
• Ability to work independently and meet performance targets

If you're ready to advance your career in a dynamic and forward-thinking environment, we encourage you to apply!

Click “Apply Now” to submit your application. Only shortlisted candidates will be contacted.

JAC Recruitment Pte. Ltd.
EA License No: 90C3026
EA Personnel Name: Ng Siew Thien
Registration No: R22107842