Customer Service Assistant

PACIFIC INTEGRATED LOGISTICS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an individual for customer service roles involving handling inquiries and resolving issues. Responsibilities include accurate data entry in management systems, generating reports on inventory and billing, and communicating with warehouse teams to fulfill orders. Ideal candidates should hold a Nitec or Higher Nitec in relevant fields and possess strong interpersonal and communication skills. Company transport is provided from Joo Koon MRT station.

Benefits

Company transport to and from Joo Koon MRT station

Qualifications

• Minimum education of Nitec or Higher Nitec in relevant fields.
• Possess good interpersonal and communication skills.

Responsibilities

• Serve as a point of contact for customers, handling inquiries.
• Respond to customer emails, calls, and messages professionally.
• Ensure accurate data entries in customer management systems.
• Generate reports on inventory, orders, and billing.
• Communicate with warehouse and logistics teams to ensure fulfillment.

Skills

Good interpersonal skills

Communication skills

Education

Nitec/ Higher Nitec in Business Admin/ Logistics & Supply Chain

Job description

Job Responsibilities:

• Serve as a point of contact for customers, handling inquiries, resolving issues, and addressing concerns professionally.
• Respond to customer emails, calls, and messages, ensuring that all issues are resolved or escalated appropriately.
• Ensure accurate data entries are made into the customer and warehouse management systems, keeping records up to date.
• Generate basic reports on inventory, orders, and billing as required, and ensure they are completed on time.
• Communicate with warehouse and logistics teams to ensure orders are fulfilled and shipped correctly.
• Ensure all documentation, paperwork, and filing related to customer orders, billing, and inventory are accurate and completed on time.
• Generate and review billing invoices and assist with inventory reports.
• Any other duties as assigned by superior.

Job Requirements:

• Minimally Nitec/ Higher Nitec in Business Admin/ Logistics & Supply Chain/ other relevant fields
• Possess good interpersonal, communication skills

**Company transport is provided to and from Joo Koon MRT station