Customer Service Assistant/ Executive

PACIFIC INTEGRATED LOGISTICS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is looking for a Customer Service Representative to manage customer inquiries, ensure accurate data entry into systems, and generate inventory reports. Ideal candidates should have at least a Nitec in Business Admin or Logistics, and possess strong interpersonal and communication skills. Company transport is provided to and from Joo Koon MRT station.

Benefits

Company transport to Joo Koon MRT station

Qualifications

• Minimum Nitec/ Higher Nitec in relevant fields.
• Good interpersonal and communication skills.

Responsibilities

• Serve as a point of contact for customers, handling inquiries.
• Ensure accurate data entries in management systems.
• Generate reports on inventory, orders, and billing.

Skills

Good interpersonal skills

Strong communication skills

Education

Nitec/ Higher Nitec in Business Admin/ Logistics & Supply Chain

Job description

Job Responsibilities:

• Serve as a point of contact for customers, handling inquiries, resolving issues, and addressing concerns professionally.
• Respond to customer emails, calls, and messages, ensuring that all issues are resolved or escalated appropriately.
• Ensure accurate data entries are made into the customer and warehouse management systems, keeping records up to date.
• Generate basic reports on inventory, orders, and billing as required, and ensure they are completed on time.
• Communicate with warehouse and logistics teams to ensure orders are fulfilled and shipped correctly.
• Ensure all documentation, paperwork, and filing related to customer orders, billing, and inventory are accurate and completed on time.
• Generate and review billing invoices and assist with inventory reports.
• Any other duties as assigned by superior.

Job Requirements:

• Minimally Nitec/ Higher Nitec in Business Admin/ Logistics & Supply Chain/ other relevant fields
• Possess good interpersonal, communication skills

**Company transport is provided to and from Joo Koon MRT station