Customer Service Assistant (E-Commerce)

TOP CASH PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading cash services provider in Singapore is looking for a Customer Service Representative to manage customer inquiries across various digital channels. You will provide accurate information on products and assist with online purchases, returns, and exchanges. The ideal candidate has at least a Diploma and strong written communication skills. This role requires a detail-oriented individual with a customer-focused attitude and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum Diploma qualification in any discipline.
• Prior experience in customer service or online support is an added advantage.
• Strong written communication skills with the ability to respond clearly and professionally.

Responsibilities

• Handle customer enquiries across multiple digital channels.
• Provide clear and accurate information on products, pricing, promotions, and order tracking.
• Support customers with online purchases, returns, exchanges, and basic after-sales matters.

Skills

Strong written communication skills

Proficient in digital platforms and messaging applications

Customer-focused attitude

Well-organised and detail-oriented

Education

Minimum Diploma qualification

Job description

Key Responsibilities

• Handle customer enquiries across multiple digital channels
• Provide clear and accurate information on products, pricing, promotions, and order tracking
• Support customers with online purchases, returns, exchanges, and basic after-sales matters
• Coordinate with internal departments such as sales, operations, and logistics to resolve issues promptly
• Accurately document customer interactions and conduct follow-ups when required
• Pack and label products securely to ensure items arrive in excellent condition
• Prepare shipping documents and coordinate with courier partners to ensure timely pickup and delivery
• Perform general administrative duties related to customer service operations
• Maintain a high standard of professionalism in all customer communications in line with company guidelines

Requirements

• Minimum Diploma qualification in any discipline
• Prior experience in customer service or online support is an added advantage
• Strong written communication skills with the ability to respond clearly and professionally
• Proficient in using digital platforms, messaging applications, and basic computer tools
• Well-organised, detail-oriented, and able to multitask in a fast-paced environment
• Customer-focused with a positive, patient, and service-oriented attitude