Customer Service Assistant (18 Month)

GMP Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm seeks an Order Management Specialist in Singapore to process new orders and troubleshoot pricing issues using the SAP Order Management System. Candidates should have basic knowledge of SAP S/4HANA and good communication skills. This position is a contract role with a salary of up to $4300, located in Changi Business Park, working Tuesdays to Saturdays from 5am to 2pm.

Qualifications

• Basic knowledge of SAP S/4HANA and Microsoft tools.
• 1-2 years' experience preferred but not mandatory.
• Clear and polite in written and spoken communication.

Responsibilities

• Process new orders and changes using the SAP Order Management System.
• Collaborate to resolve pricing discrepancies.
• Support on-time shipments to meet customer delivery requirements.
• Contribute to process standardization and automation projects.
• Investigate customer order data issues before escalation.

Skills

SAP S/4HANA

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Clear communication

Job description

Job Description

• Process new orders and order changes within defined service level agreements using the SAP Order Management System. Manage and update customer master data, including business partner records and parametric setups in SAP.
• Understand order pricing logic to analyze and troubleshoot pricing issues. Collaborate with Account Managers, the Pricing Team, and Sales to resolve discrepancies effectively.
• Proactively resolve order holds to support on‑time shipments according to customer delivery requirements and help achieve quarter‑end revenue targets.
• Lead or contribute to projects focused on process standardization, continuous improvement, and automation using available tools such as AI and RPA. Collaborate with Order Management teams across North America, Asia, and Europe.
• Identify and investigate customer order data issues across systems before escalating to management or IT. Use reporting tools to ensure accurate execution of order management processes.

Requirement

• Basic knowledge of SAP S/4HANA and Microsoft tools (Outlook, Teams, Excel).
• 1‑2 years' experience (Not Mandatory) and clear and polite in written and spoken communication.

Additional Information

• Up to $4300
• Located in Changi Business Park
• 18 Month Contract (Renewable)
• Tuesdays‑Saturdays, 5am to 2pm, and during Singapore holidays when US is not on holiday (Taxi fares are reimbursable for commute to and from work.)

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job‑matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation‑wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.