Customer Service Assistant

TSTAR Recruit Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks a Customer Service Assistant to manage customer accounts, coordinate logistics, and deliver excellent service. Candidates should have GCE ‘O’ Level or Diploma and at least 1 year of experience in customer service or logistics. Key skills include communication, multitasking, and proficiency in Microsoft Office. The role offers a salary of up to SGD 2,800 plus variable bonus and requires a commitment to a 5-day work week.

Responsibilities

• Manage and coordinate both existing and new customer accounts.
• Handle inbound and outbound phone and email communications.
• Provide excellent customer service by responding to inquiries.
• Prepare and issue shipment quotations and arrange deliveries.
• Support administrative tasks to ensure accurate order processing.

Skills

Communication skills

Interpersonal skills

Customer-oriented mindset

Problem-solving abilities

Attention to detail

Multitasking

Education

GCE ‘O’ Level / Diploma

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Our esteemed client, an established MNC, is searching for a Customer Service Assistant:

Job Responsibilities

• Manage and coordinate both existing and new customer accounts to ensure smooth operations and service satisfaction.
• Handle inbound and outbound phone and email communications promptly and professionally.
• Provide excellent customer service by responding to inquiries, resolving issues, and offering appropriate solutions.
• Maintain positive working relationships with customers, vendors, and logistics partners.
• Prepare and issue shipment quotations, arrange deliveries, and monitor shipment progress according to customer requirements.
• Support administrative and operational tasks to ensure timely and accurate order processing.
• Perform data entry, document management, and report preparation related to customer service and logistics operations.

Job Requirements

• GCE ‘O’ Level / Diploma or equivalent qualification.
• At least 1 year of experience in customer service, logistics coordination, or account management preferred.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Proficient in Microsoft Office applications (Excel, Word, Outlook) and comfortable using digital systems.
• Able to multitask, prioritize work effectively, and maintain accuracy in a fast-paced environment.
• A team player with strong problem-solving abilities and attention to detail.

Additional Information

• Salary: Up to SGD 2,800 + VB
• Working Location: Jurong East
• Working Hours: 5 Days Work, 8:30am to 5:30pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to [e-mail]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)