Customer Service and Operations Coordinator

ANRADUS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Singapore-based skin care company is looking for a Customer Service and Operations Coordinator. This permanent role involves providing excellent customer service via hotline, processing orders, and managing inventory. Ideal candidates should have at least O level education and a year of experience in a relevant field. The position offers a salary package of up to SGD 1800 with allowances and benefits. Interested applicants can submit their resume via email or through the application portal.

Benefits

Medical benefits

Dental benefits

Annual wage supplement (AWS)

Qualifications

• Minimum of 1 year of working experience in the related field.
• Excellent communication skills for hotline calls and customer interactions.

Responsibilities

• Provide excellent customer service through hotline calls, emails, and walk-ins.
• Process customer orders received through various purchase channels.
• Prepare and verify daily sales reports.

Skills

Customer service skills

Order processing

Inventory management

Education

O level

Job description

Job Description

• Industry/Organization Type: Skin Care and Cosmetics Manufacturing
• Position Title: Customer Service and Operations Coordinator
• Working Location: East – Paya Lebar (Walking distance from MRT)
• Working Hours: 5.5 days / Mon-Fri: 11am-8pm, Sat:11am-5pm
• Salary Package: Up to SGD 1800 + Allowances SGD200 + AWS + Medical & Dental Benefits
• Duration: Permanent

Key Responsibilities

• Provide excellent customer service through hotline calls, emails, and walk-in enquiries.
• Process customer orders received through various purchase channels.
• Handle customer enrolments and maintain accurate records of new accounts.
• Prepare and verify daily sales reports to ensure accuracy of payments and stock quantities.
• Assist in the purchase of merchandise and spare parts as required.
• Verify invoices against order forms to ensure data accuracy before processing.
• Issue products to customers based on confirmed purchases.
• Pack and arrange stock for deliveries and coordinate with courier partners to ensure timely dispatch.
• Conduct daily stock counts to maintain accurate and sufficient inventory levels.
• Manage stock replenishment, receiving of goods, and proper arrangement of inventory in the warehouse.
• Provide after-sales support, including coordination of product repairs or replacements.
• Prepare regular inventory and sales reports for management review.
• Maintain proper filing and organization of documents.
• Perform any other ad-hoc duties assigned by the Management.

Qualifications

• Min. O level
• Min. 1 year of working experience in related field

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [e-mail]. Please indicate #79904 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131