Customer service and Admin assistant

FOODGEARS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A prominent food supply company in Singapore is looking for a Customer Service and Administrative Executive to manage enquiries, process orders, and provide administrative support. The ideal candidate must possess strong communication skills and be detail-oriented. Responsibilities include handling customer interactions, supporting logistics, and maintaining documentation effectively. Previous experience in customer service is preferred, and proficiency in MS Office is required.

Qualifications

• Previous experience in customer service or administrative roles preferred.
• Basic computer literacy and data‑handling skills.

Responsibilities

• Handle customer enquiries and calls via phone and email in a professional and timely manner.
• Respond to customer enquiries regarding products, pricing, availability, and delivery schedules.
• Prepare reports on customer complaints, returns, shortages, and damages.
• Accurately process daily customer orders and prepare packing lists and invoices.
• Coordinate closely with warehouse and logistics teams for accurate deliveries.

Skills

Strong verbal and written communication skills

Good organizational and time‑management abilities

Customer‑focused attitude with problem‑solving skills

Proficiency in MS Office (Word, Excel, Outlook)

Ability to multitask and work under minimal supervision

Education

High school diploma or equivalent

Bachelor’s degree is a plus

Job description

Job Scope

• Handle customer enquiries and calls via phone and email in a professional and timely manner.
• Respond to customer enquiries regarding products, pricing, availability, and delivery schedules, maintaining a high level of customer satisfaction.
• Prepare report customer complaints, returns, shortages, and damaged goods professionally and efficiently ensuring proper documentation and follow‑up actions.
• Prepare quotations to salesperson, and update product reserve reports.
• Accurately process daily customer orders and prepare packing lists and invoices.
• Coordinate closely with warehouse and logistics teams to ensure accurate and timely deliveries.
• Maintain and update price lists and contract pricing in the system accurately.
• Prepare and submit daily stock reserve reports and sales reports to Head Office.
• Ensure product availability and promptly alert management of low stock or urgent items.
• Support stock control activities and monitor product expiry dates in compliance with FEFO requirements.
• Analyse stock transfer status and arrange replenishment of buffer stocks from third‑party suppliers to the main warehouse.
• Perform ad‑hoc duties as assigned by the Manager.
• Carry out general office administrative tasks, including filing, data entry, and document management.
• Manage office supplies and coordinate with vendors when required.
• Provide administrative support to management and team members.

Skills & Competencies

• Strong verbal and written communication skills
• Good organizational and time‑management abilities
• Customer‑focused attitude with problem‑solving skills
• Proficiency in MS Office (Word, Excel, Outlook) or similar tools
• Ability to multitask and work under minimal supervision

Qualifications

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Previous experience in customer service or administrative roles preferred
• Basic computer literacy and data‑handling skills

Personal Attributes

• Professional and polite demeanor
• Detail‑oriented and reliable
• Team player with a positive attitude