Customer Service Agent Part Time (Meet & Greet)

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A known service provider in Singapore is looking for a Customer Service Agent to assist passengers at Changi Airport. The role includes greeting passengers, verifying identities, and escorting them through airport procedures. Candidates must possess excellent communication skills, problem-solving abilities, and adaptability to work in a fast-paced environment. This position offers a salary of $11.50 per hour, with a renewable contract for up to 3 months and flexible working hours.

Qualifications

• Ability to work in a fast-paced environment.
• Familiarity with airport procedures and layout.
• Physical ability to stand, walk, and lift if required.

Responsibilities

• Greet passengers at designated meeting points (arrival/departure gates).
• Verify passenger identities.
• Escort passengers through airport procedures (immigration, customs, baggage claim).
• Assist with luggage handling and transportation.
• Provide assistance with mobility aids (wheelchairs, buggies).
• Help passengers complete airport forms and documentation.
• Address and resolve passenger queries and concerns.
• Liaise with airline staff and airport authorities.
• Ensure passenger safety and adhere to airport security protocols.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving

Adaptability

Job description

We are looking for a friendly and professional Customer Service Agent (Meet & Greet) to join our team, providing exceptional support to passengers throughout their airport journey.

Job Details:

📍 Location: Changi Airport
💰 Salary: $11.50/Hr
⏳ Duration: 3 months (renewable contract)
🕑 Working hours: up to 10 hours (maximum 35 hours per week), 3-5 days work week

Key Responsibilities:

Pre-Arrival/Departure/Transit:

• Review passenger manifests and flight information.

• Prepare necessary documents and materials.

Meet & Greet Service:

• Greet passengers at designated meeting points (arrival/departure gates).

• Verify passenger identities.

• Escort passengers through airport procedures (immigration, customs, baggage claim).

• Assist with luggage handling and transportation.

Passenger Support:

• Provide assistance with mobility aids (wheelchairs, buggies).

• Help passengers complete airport forms and documentation.

• Address and resolve passenger queries and concerns.

Communication:

• Liaise with airline staff and airport authorities.

• Update the Shift Controller on flight updates, delays, or cancellations.

Safety and Security:

• Ensure passenger safety and adhere to airport security protocols.

Minimum Job Requirements:

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment.

• Strong problem-solving and adaptability skills.

• Familiarity with airport procedures and layout.

• Physical ability to stand, walk, and lift (if required).

If you are customer-oriented and thrive in dynamic environments, we’d love to have you on our team!