Customer Service/Admin Executive

LUSH PLATTERS; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury catering service in Singapore is seeking a Customer Service/Admin Executive to manage office operations and support event planning. Ideal candidates will have administrative experience, strong communication skills, and the ability to work in a dynamic environment. This role requires managing relationships with clients and team members to ensure exceptional service delivery. Join a creative team known for dedication to quality.

Benefits

Dynamic work environment

Creative team atmosphere

Opportunity for a 5.5-day work week

Qualifications

• Experience in an administrative or office management role, event planning is a plus.
• Ability to prioritise multiple tasks.
• Flexibility to work rotating shifts, including weekends.

Responsibilities

• Oversee day-to-day operations in the office.
• Support corporate clients with event planning and coordination.
• Handle quoting, invoicing, and payments.

Skills

Proven experience in an administrative role

Proficiency in MS Office

Strong time management skills

Excellent communication skills

Attention to detail

Problem-solving abilities

Experience managing multicultural teams

Experience in managing budgets

Job description

Overview

Lush Platters is the pioneer of luxury cheese platters and grazing tables in the Little Red Dot, offering a fresh and creative approach to catering for private and corporate events. We take pride in consistently delivering fresh, delicious, and high-quality food, paired with creative visual displays and exceptional customer service. We are looking for a Customer Service/Admin Executive to join our team and ensure the smooth running of our operations. Our location is in Senoko - near Woodlands Singapore.

Key Responsibilities

Oversee Operations

• Manage the day-to-day operations in the office, ensuring smooth workflow across all functions.
• Coordinate with team members to ensure efficient event planning, logistics, and client services.
• Assist with catering operations, ensuring high-quality standards are met.

Client and Event Management

• Support corporate clients with event planning, organisation, and coordination, ensuring all needs are met.
• Work closely with clients to provide personalised quotes and invoices for services.
• Coordinate event logistics, including driver schedules and delivery arrangements, ensuring timely execution.

Financial and Administrative Duties

• Handle quoting, invoicing, and payments, ensuring accuracy in all financial transactions.
• Assist with basic accounting tasks such as tracking invoices and payments.
• Perform inventory audits and monitor stock levels, ensuring all necessary supplies are ordered and replenished.
• Assist staff with monthly expenses and claims.

Compliance and Standards

• Ensure all operations meet company standards and comply with health and safety regulations.
• Drive adherence to Standard Operating Procedures (SOPs), policies, and service standards across the team.
• Regularly audit safety, hygiene, and service practices to maintain compliance with internal and external regulations.

Team Collaboration

• Build strong working relationships with team members, other departments, and vendors to ensure smooth communication and cooperation.

Customer Care

• Ensure excellent customer care by addressing client inquiries, resolving complaints, and delivering exceptional customer experiences.
• Maintain a positive and professional approach when dealing with both customers and colleagues.

Requirements and Skills

• Proven experience in an administrative or office management role (experience in event planning is a plus).
• Proficiency in MS Office and general office management systems and procedures.
• Strong time management and organisational skills with the ability to prioritise multiple tasks.
• Excellent written and verbal communication skills.
• Attention to detail and problem-solving abilities.
• Comfortable managing a multicultural team and fostering a collaborative environment.
• Experience in managing budgets, quoting, and invoicing.
• Flexibility to work rotating shifts, including weekends and public holidays as needed.

Join Our Team

We offer a dynamic work environment and the opportunity to be part of an award-winning team known for its creative flair and dedication to quality. The position requires a 5.5-day work week, with weekend shifts on rotation.

Apply Now

If you share our passion for creativity, food, and delivering outstanding service, send your CV to us today and take the first step towards joining our team at Lush Platters!