Customer Service Admin Assistant (West)

ZEN CAREER PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for a customer service role. Responsibilities include handling customer inquiries and complaints via various channels, accurate order processing, and collaborating with sales and logistics teams. Ideal candidates should demonstrate strong product knowledge and be able to build lasting customer relationships. The role offers a basic salary of UP $2600 and is based in the West area, with company transport provided.

Benefits

AWS provided

Company transport at Lakeside MRT

Qualifications

• Strong product knowledge to assist customers effectively.
• Ability to resolve product, delivery, or service issues.
• Proficient in recording and updating customer interactions.

Responsibilities

• Handle customer inquiries, orders, and complaints via phone, email, and chat.
• Process orders accurately and ensure timely delivery.
• Demonstrate strong product knowledge to assist customers.
• Resolve product, delivery, or service issues to maintain satisfaction.
• Record and update customer interactions in CRM systems.
• Coordinate with sales, production, and logistics teams.
• Gather and document customer feedback for improvement.
• Identify recurring issues and collaborate for process enhancement.
• Build lasting customer relationships to enhance loyalty.

Job description

Basic information

• Between Monday - Sunday, 8.30am - 6pm, 5 day work week
• Basic UP $2600
• AWS provided
• West area (Company transport at Lakeside MRT)

Job Scope

• Handle customer inquiries, orders, and complaints promptly via phone, email, and chat.
• Process orders accurately and ensure timely delivery in line with company SOPs.
• Demonstrate strong product knowledge to assist customers effectively.
• Resolve product, delivery, or service issues while maintaining customer satisfaction.
• Record and update customer interactions and transactions in CRM systems.
• Coordinate with sales, production, and logistics teams to address customer needs.
• Gather and document customer feedback for service and product improvement.
• Identify recurring issues and collaborate with teams to improve processes.
• Build lasting customer relationships to enhance loyalty and retention.

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We regret to inform that only shortlisted candidates would be notified We wish you all the best in your career search.

Zen Career Pte Ltd | 24C2559
Charlotte Lim (Limanqi) |EA Personnel No: R23113764