Customer Service Admin

B.S. ENGINEERING CO PTE LTD; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A local engineering company in Singapore is seeking a Customer Service Assistant to log enquiries, generate job orders, and manage documentation. Candidates should have a Higher NITEC/Diploma in Business Administration and 0-2 years of relevant experience. Proficiency in Microsoft Office and familiarity with ERP/CRM systems are essential. This role supports various admin tasks within the team, ensuring efficient handling of customer requests and data maintenance.

Qualifications

• 0–2 years of customer service, call centre, or admin experience.

Responsibilities

• Log customer enquiries and service requests in ERP/CRM under supervision.
• Generate basic job orders and assist in preparing daily schedules.
• Collect and file service reports, photos, and completion documents.
• Follow up on sign-offs or clarifications with guidance.
• Update customer contact logs, records, and support tickets.
• Support filing, scanning, and handover pack preparation for projects.

Skills

Basic knowledge of customer service processes

Familiarity with ERP/CRM systems

Proficiency in Microsoft Office

Education

Higher NITEC/Diploma in Business Administration

Job description

Qualifications

• Enquiry Handling: Log customer enquiries and service requests in ERP/CRM under supervision.
• Job Order Support: Generate basic job orders and assist in preparing daily schedules.
• Documentation Support: Collect and file service reports, photos, and completion documents.
• Customer Contact: Follow up on sign-offs or clarifications with guidance.
• Data Maintenance: Update customer contact logs, records, and support tickets.
• Admin Assistance: Support filing, scanning, and handover pack preparation for projects.

Qualifications & Requirements

• Education: Higher NITEC/Diploma in Business Administration, Customer Service, or related field.
• Experience: 0–2 years of customer service, call centre, or admin experience.
• Technical Skills:
  • Basic knowledge of customer service processes.
  • Familiarity with ERP/CRM systems (training will be provided).
  • Proficiency in Microsoft Office (Word, Excel, Outlook).