Customer Service & Account Support Executive

PERSOL; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a Customer Care and Account Support professional. In this 1-year contract role, you will support sales processes, manage billing adjustments, and conduct analytical reporting to enhance service delivery. The ideal candidate should demonstrate strong customer care skills and an ability to resolve disputes effectively. This position offers an opportunity to work with government accounts and contribute to operational success.

Qualifications

• Experience in customer care and account support roles.
• Proven ability to handle billing adjustments and disputes.
• Strong analytical skills for reporting and insights.

Responsibilities

• Support Sales Specialists with customer quotations and online bidding.
• Process billing adjustments and resolve customer disputes.
• Conduct analytics and generate reports on mobile usage.

Skills

Customer care

Sales support

Analytical skills

Communication

Job description

Location: Serangoon North

Contract Term: 1 Year Contract

Customer Care and Account Support

• Support Sales Specialists to raise quotation to customers using standard templates and perform online bidding for Government accounts.
• Validate Master Service Agreement (MSA) in accordance with product policies and upload into e-ordering portal.
• Assist Sales Specialists to perform post-sales follow-up work to track status and ensure orders/requests are completed and executed correctly.
• Process billing adjustments and revisions accurately while investigating and resolving billing disputes to ensure customer satisfaction and compliance.
• Ensure accurate and timely bill uploads for government agencies, complying with regulations for smooth processing.
• Perform any pre-sales/post-sales activities as and when required by Sales Specialists

Reporting

• Perform deep dive analytics and reporting on mobile usage to provide insights to customers, operations team.
• Generate monthly reports required for Sales Specialists (SSs)
• Identify revenue leakages, cost savings, and recommend plans for recovery or improvement.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 91769257

We regret to inform that only shortlisted candidates will be notified.

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