Customer Satisfation Coordinator

Preligens; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

An international high-technology group is seeking a Customer Satisfaction Coordinator in Singapore. The role involves managing customer satisfaction initiatives, analyzing surveys, and coordinating with various stakeholders to improve customer perception. The ideal candidate holds a bachelor's degree and has 2 to 5 years of relevant experience, preferably within the aviation sector. This position is full-time and permanent.

Qualifications

• 2 to 5 years of experience in customer service or support roles.
• Aviation industry experience is a plus.
• Meticulous with strong attention to detail.

Responsibilities

• Manage information exchange related to customer satisfaction.
• Coordinate customer council meetings.
• Analyze customer satisfaction surveys.

Skills

Analytical skills

Organizational abilities

Communication skills

Customer satisfaction oriented

Team player

Education

Bachelor's degree in business or related

Master’s degree

Tools

MS Office applications

CRM tools

Job description

Overview

Customer Satisfation Coordinator at Safran Helicopter Engines, Singapore (Permanent, Full-time). Publication date: 06.24.2025.

Responsibilities

• Manage information exchange related to customer satisfaction.
• Review and validate internal CRM reports to enable their use by other company stakeholders.
• Ensure CRM activities, including handling customer complaints, have a defined pilot and that an answer is provided to the customer within the defined timeframe.
• Disseminate major information between corporate and sites (e.g., through a dedicated information letter, a regular business intelligence newsletter or technical newsletters).
• Manage global customer satisfaction on a regular basis.
• Capture and analyze customer satisfaction through a Customer Satisfaction Overview and the company CRM to capitalize information.
• Facilitate Customer Satisfaction team rituals with all stakeholders (e.g., commercial sites, technical, program, quality, commercial teams).
• Coordinate with various stakeholders the action plans to recover to a good level of customer satisfaction.
• Summarize and express the contributions expected from each contributor in all sectors of the company (e.g., engineering, industrial, program).
• Define axes of development of operator customer satisfaction in the mid to long term.
• Co-design, conduct and analyze Safran internal customer satisfaction surveys.
• Analyze external satisfaction surveys from specialized magazines.
• Identify mid to long-term improvements (including new services or service features).
• Structure a global improvement plan and monitor its progress.
• Assist the management team (Asia & France) in the preparation and steering of customer councils (working groups with customers to improve Safran products and services).
• Contribute to active listening and customer orientation in the company and ensure wide communication of Safran successes to improve customer perception.
• Build internal communication plans to relay satisfaction survey results.
• Build external communication plans to relay satisfaction survey results including major improvements.
• Coordinate and organize customer council meetings.
• Participate actively in contributing to FO improvement projects and tasks.
• Perform other tasks assigned by the Line Manager.

Qualifications

• At least a bachelor's degree or equivalent in business, management or a related discipline. Master’s degree is a plus.
• 2 to 5 years of relevant experience, ideally in customer service or support roles.
• Aviation industry experience or aerospace knowledge is a plus.
• Meticulous with strong analytical skills and keen attention to detail.
• Strong organizational abilities, structured and capable to prioritize.
• Good team player, capable of working with various stakeholders and autonomous.
• Strong communication skills (oral & written).
• Customer satisfaction oriented.
• Experience with all MS Office applications.
• Experience with CRM tools.

Company Information

Safran is an international high-technology group operating in aviation, defense and space markets. It has a global presence with 100,000 employees and sales of 27.3 billion euros in 2024. Safran Helicopter Engines is the world’s leading manufacturer of helicopter engines.

Location

Seletar Aerospace Link, Seletar, Central 797565, Singapore.