Customer Relations Officer (Call Centre)

LHN PARKING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading parking service provider in Singapore is looking for a motivated Customer Relations Officer to enhance the customer experience at their car park facilities. The role involves addressing inquiries, managing traffic flow, and ensuring compliance with parking regulations. Ideal candidates will possess strong customer service and communication skills, along with the ability to troubleshoot minor technical issues. Flexibility in working hours is essential, including weekends and holidays.

Qualifications

• Strong customer service skills and a passion for delivering exceptional service.
• Ability to troubleshoot basic technical issues effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the first point of contact for customer inquiries and complaints.
• Assist with traffic flow management during peak hours.
• Perform routine checks on EPS equipment.

Skills

Strong customer service skills

Technical troubleshooting

Excellent communication skills

Ability to work independently

Ability to prioritize tasks

Flexibility for varying shifts

Job description

Job Description & Requirements:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Officer. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and ensuring the smooth operation of our car park facilities.

Key Responsibilities:

Customer Service:

• Act as the first point of contact for customer inquiries, feedback, and complaints regarding the site and carpark system.
• Provide accurate and timely information about car park rules, regulations, and procedures.
• Demonstrate excellent problem-solving and conflict resolution skills to ensure customer satisfaction.

Operations:

• Assist with traffic flow management during peak hours to maintain a safe andefficient parking experience.
• Perform routine checks on EPS equipment and promptly address any minor malfunctions.
• Ensure compliance with all car parkpolicies and regulations.

Additional Tasks:

• Complete any other tasks assigned by the supervisor to support the overall operations of the car park.

Qualifications and Skills:

• Strong customer service skills and apassion for delivering exceptional service.
• Ability to troubleshoot basic technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritise tasks and work under pressure.
• Flexibility to work varying shifts, including weekends and holidays.