Customer Relations Officer

ASE EDUCATION GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education group in Singapore is seeking a Customer Service Executive to assist in managing the team and ensure high levels of customer service. The role involves developing strong customer relationships, handling feedback, and assisting in data analysis. Candidates should have a Diploma/Degree in Business and 1-2 years of experience in customer relations. Strong organizational and interpersonal skills are essential.

Qualifications

• Minimum 1 – 2 years experience in customer relations or related fields.
• Meticulous with a creative flair.
• Responsible, proactive and able to work autonomously in a fast-paced environment.

Responsibilities

• Assisting the Customer Service Manager in developing and managing the team.
• Ensure the area of responsibility is well managed.
• Develop and maintain strong relationships with Customers.
• Handle feedback and complaints to improve customer experience.
• Assist in monthly reports and data analysis.

Skills

Customer relations

Time management

Interpersonal skills

Communication skills

Education

Diploma/Degree in Business or related field

Job description

Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment