Customer Relations Associate

Capital Human Resource Management Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury retail company in Singapore seeks a Customer Relations Associate to enhance the shopping experience for clients. This full-time position involves assisting customers with luxury timepiece selections and maintaining excellent store standards. Ideal candidates possess 1-2 years in luxury retail, strong communication abilities, and a passion for customer service. Competitive salary, comprehensive medical coverage, and growth opportunities are offered.

Benefits

Comprehensive medical insurance

Paid time off and holidays

Career development opportunities

Product and service discounts

Qualifications

• Minimum 1–2 years of experience in luxury retail sales or timepiece retail.
• Able to present oneself confidently in a luxury retail environment.
• Passion for luxury products and retail service.

Responsibilities

• Assist customers in choosing luxury timepieces.
• Provide product advice to enhance shopping experience.
• Handle cash and card payments accurately.
• Maintain well-stocked merchandise displays.
• Respond to customer enquiries with exceptional service.
• Uphold brand image and represent the company professionally.

Skills

Strong communication skills

Interpersonal skills

Customer-oriented mindset

Presentation skills

Job description

About the role

Join the dynamic team at Capital Human Resource Management Pte. Ltd as a Customer Relations Associate in Luxury Watch. In this full‑time position based in Singapore, you will be the face of our company, delivering exceptional customer service and support to our valued clients. Your role will be crucial in maintaining strong relationships and ensuring a positive retail experience for all our customers.

What you’ll be doing

1. Assist customers in identifying and selecting luxury timepieces that best meet their preferences and needs.
2. Provide professional advice and product knowledge to enhance the customer’s shopping experience.
3. Handle cash and card payments accurately and ensure proper transaction processing.
4. Maintain product displays and ensure shelves are well‑stocked with merchandise.
5. Respond to customer enquiries and deliver exceptional service at all times.
6. Uphold brand image and represent the company with confidence and professionalism.

What we’re looking for

• Minimum 1–2 years of experience in luxury retail sales or timepiece retail.
• Well‑groomed and able to present oneself confidently in a luxury retail environment.
• Strong communication and interpersonal skills to engage with customers effectively.
• Customer‑oriented mindset with a passion for luxury products and retail service.

What we offer

1. 6 days work, 44 hours a week, 11am - 10pm
2. Basic Salary $1800 - $2500, average commission $1500 - $3000
3. Comprehensive medical insurance coverage
4. Generous paid time off and holiday entitlements
5. Opportunities for career development and growth
6. Collaborative and inclusive team culture
7. Discounts on our products and services

If you have the skills and experience we’re looking for, we encourage you to apply for this exciting opportunity. Click the “Apply Now” button to start your application.

Application Instructions

Submit your CV in MS Word format, including:

• Educational background
• Work experience in point form
• Reasons for leaving each position
• Current & expected salary
• Date of availability / notice period

We regret that only shortlisted candidates will be notified.
Your profile will be kept in our database for future career opportunities.