Customer Program Engineer (Order Management – Semiconductor)

ETLA Limited; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A semiconductor manufacturing company in Singapore is seeking a Customer Program Executive to manage customer order execution. This role involves coordination with multiple teams to ensure smooth operations, timely deliveries, and accurate order processing. Suitable candidates should have a diploma or degree in a related field, 2–5 years of relevant experience, and knowledge of ERP systems. The company offers a dynamic work environment with competitive remuneration and opportunities for growth.

Benefits

Collaborative work environment

Growth opportunities

Competitive remuneration and benefits

Qualifications

• 2–5 years of experience in order management, program coordination, customer operations, or supply chain roles.
• Exposure to semiconductor, EMS, or manufacturing environment is preferred.
• Comfortable working with multiple stakeholders and tight timelines.

Responsibilities

• Support end-to-end customer order execution for semiconductor customers.
• Coordinate with commercial, technical, planning, production, logistics, and finance teams.
• Manage RFQ, customer orders, and delivery schedules.

Skills

Coordination

Organizational skills

Detail-oriented

Documentation skills

Education

Diploma / Degree in Business, Supply Chain, Engineering, or related field

Tools

ERP systems (e.g., SAP, Oracle, Workday)

Job description

Customer Program Executive (Order Management – Semiconductor)

Location: Singapore, Changi
Industry: Semiconductor / Manufacturing
Employment Type: Full-time

Job Summary

We are looking for a Customer Program Executive (Order Management) to support end‑to‑end customer order execution for semiconductor customers.
This role serves as a key coordination point between customers, commercial, technical, planning, production, logistics, and finance teams to ensure accurate order processing, on‑time delivery, and smooth customer operations.

Key Responsibilities

RFQ Management

• Download and manage RFQ packages from customer portals.
• Request and follow up on missing or additional RFQ information from customers.
• Maintain accurate RFQ tracking and documentation.
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Purchase Order (PO) & Item Master Tracking

• Perform daily review of customer PO reports to identify new POs or changes.
• Check item master (IM) availability and revision status.
• Coordinate with Commercial and Technical teams on IM creation and updates.
• Maintain and circulate IM tracking reports.

< Clermont>Sales Order (SO) Processing & Customer Acknowledgement

• Load and firm Sales Orders based on quoted lead times and master data.
• Acknowledge customer POs and confirm order acceptance.
• Coordinate with Production and Planning teams to confirm commit dates.
• Update customers on delivery commitments and changes.

Planning & Delivery Coordination

• Review schedules and manage committed delivery dates.
• Expedite materials and parts in collaboration with NPI and Production teams.
• Track and monitor On‑Time Delivery (OTD) against customer required dates.

Shipment & Logistics Support

• Check stock availability and storage locations prior to shipment.
• Arrange and coordinate local and overseas shipments.
• Prepare shipment documents (PTN, packing SDN) and ensure proper labeling.
• Provide shipment status updates to customers and internal stakeholders.

Invoicing & Payment Coordination

• Follow up on invoicing and payment matters with internal teams and customers.
• Support resolution of billing or payment‑related issues.

Requirements

• Diploma / Degree in Business, Supply Chain, Engineering, or related field.
• 2–5 years of experience in order management, program coordination, customer operations, or supply chain roles.
• والث exposure to semiconductor, EMS, or manufacturing environment is preferred.
• Experience working with ERP systems (e.g., SAP, Oracle, Workday or similar).
• Strong coordination, follow‑up, and organizational skills.
• Comfortable working with multiple stakeholders and tight timelines.
• Detail‑oriented with good documentation and tracking discipline.

What We Offer

• Exposure to global semiconductor customers and complex manufacturing operations.
• Collaborative and fast‑paced work environment.
• Opportunity to grow into senior program or operations roles.
• Competitive remuneration and benefits.

Other information

• Working Hours : 8.15am to 5.30pm (Mon‑Fri)
• Location : Changi North
• Company Bus : Pick up at Ang Mo Kio, Yishun, Hougang, Punggol, Pasir Ris, Bedok, Tampines MRT/Interchanges

Interested candidates are invited to apply online with an updated resume. Please indicate the below information in your resume:

• Education Background
• Work experience
• Current & Expected salary
• Reason(s) for leaving current/previous job
• Availability / Notice Period

We regret that only shortlisted candidates will be notified.

Thank you for applying!