Customer Operations Executive [B2B Support | 5 Days work week | Up to $4k] - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore seeks a Customer Service Officer to provide excellent support to corporate clients. The role involves managing customers’ orders, responding to inquiries, and preparing quotations. Candidates should possess a Degree or Diploma with at least 3 years of relevant experience, excellent communication skills, and the ability to work on multiple projects. The position offers a salary range of $2,500 to $4,000 and requires coordination with internal teams to resolve customer issues.

Qualifications

• At least 3 years of relevant working experience.
• Ability to work after office hours when required.
• Experience in managing multiple projects with short deadlines.

Responsibilities

• Provide good customer support to corporate customers.
• Respond promptly to customer inquiries and requests.
• Prepare and submit quotations and required documents.
• Update customers on order status and shipment schedules.
• Coordinate with customers, forwarders, and internal departments.

Skills

Customer support

Project management

Communication skills

Time management

Education

Degree or Diploma

Job description

Customer Service Officer

• Working days: Monday - Friday 830am to 530pm
• Working Location : Ang Mo Kio
• Salary: $2,500 - $4,000 (depend on exp)

Job Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation.

Job Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position
• Able to work after office hours when required
• Experience in managing multiple projects/engagements with short deadlines is an advantage

WhatsApp: https://wa.me/6591044149 (Shermaine)
Siah Sze Ming Reg No: R24125414
The Supreme HR Advisory Pte LtdEANo:14C7279