Customer Onboarding & Process Excellence Lead

Hatch Asia; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A logistics solutions company in Singapore is looking for an experienced Assistant Manager, Implementation & Process Excellence. The successful candidate will lead customer onboarding projects while optimizing operational processes across logistics functions. Responsibilities include coordinating project implementation, enhancing operational efficiency, and collaborating with cross-functional teams. Candidates should have a diploma in a related field and at least 8 years of experience in supply chain or logistics operations. Proficiency in tools like Power BI and MS Project is required.

Qualifications

• Minimum 8 years of relevant experience in supply chain or logistics operations.
• Proven capability in project implementation and process optimization.
• Experience managing new customer onboarding projects is essential.

Responsibilities

• Lead the end-to-end implementation of new customer projects.
• Support continuous improvement initiatives in logistics operations.
• Coordinate cross-functional readiness for project deployments.

Skills

Project implementation

Process optimization

Stakeholder management

Analytical skills

Microsoft Office proficiency

Education

Diploma in Logistics, Supply Chain Management, Business or related discipline

Tools

Power BI

MS Project

Excel (VBA)

Job description

A logistics solutions company in Singapore is looking for an experienced Assistant Manager, Implementation & Process Excellence. The successful candidate will lead customer onboarding projects while optimizing operational processes across logistics functions. Responsibilities include coordinating project implementation, enhancing operational efficiency, and collaborating with cross-functional teams. Candidates should have a diploma in a related field and at least 8 years of experience in supply chain or logistics operations. Proficiency in tools like Power BI and MS Project is required.