Customer Experience Supervisor & Operations Lead

SINGLAND MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local management services company in Singapore is looking for a dedicated individual to manage daily operations at the information counter. This role involves supervising customer service staff, handling customer inquiries, and managing gift vouchers effectively. Candidates should possess at least a diploma and have supervisory experience in a customer service or hospitality role. A friendly personality and strong communication skills are essential for success in this position. Potential applicants are encouraged to apply via the company's career portal.

Qualifications

• Minimum 2 years supervisory experience in customer service or hospitality.
• Good oral and written communication skills.
• Pleasant personality and customer handling skills.

Responsibilities

• Responsible for daily operations of the information counter.
• Handle customer inquiries and feedback.
• Supervise customer service officers and train new staff.
• Manage redemption of gift vouchers.

Skills

Customer service expertise

Communication skills

Supervisory skills

Education

Diploma or equivalent

Job description

A local management services company in Singapore is looking for a dedicated individual to manage daily operations at the information counter. This role involves supervising customer service staff, handling customer inquiries, and managing gift vouchers effectively. Candidates should possess at least a diploma and have supervisory experience in a customer service or hospitality role. A friendly personality and strong communication skills are essential for success in this position. Potential applicants are encouraged to apply via the company's career portal.