Customer Experience Specialist — Frontline Support

Singapore Polytechnic; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking a customer relations professional to handle inquiries and improve student satisfaction. The successful candidate will engage with students and the public across various channels while working closely with internal teams. Requirements include a tertiary education, proficiency in Microsoft Office, and strong writing skills. This position offers a 2-year contract with opportunities to enhance customer service experience.

Qualifications

• Tertiary education in any discipline.
• Proficient in Microsoft Office applications.
• Strong writing and analytical skills.

Responsibilities

• Handle enquiries and feedback through frontline channels.
• Maintain high quality of service in handling queries.
• Compile reports from the Customer Relationship Management System.

Skills

Microsoft Office proficiency

Strong writing skills

Analytical skills

Service-oriented

Problem-solving

Education

At least a tertiary education

Job description

A leading educational institution in Singapore is seeking a customer relations professional to handle inquiries and improve student satisfaction. The successful candidate will engage with students and the public across various channels while working closely with internal teams. Requirements include a tertiary education, proficiency in Microsoft Office, and strong writing skills. This position offers a 2-year contract with opportunities to enhance customer service experience.