Customer Experience Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a candidate to manage customer inquiries and support duties. The role involves handling email and phone communications, addressing customer feedback, and performing administrative tasks. Candidates must have at least an O / A Level, NITEC, or Diploma, and training will be provided. This position is ideal for individuals seeking to develop their skills in a professional setting. Interested candidates should send their resumes.

Qualifications

• Minimum O / A Level / NITEC / Diploma is required.
• Training will be provided for skill enhancement.

Responsibilities

• Handle incoming email enquiries and respond using provided FAQs.
• Manage inbound and outbound phone calls.
• Address customer enquiries promptly and professionally.
• Manage feedback and complaints, coordinating with backend teams for resolution.
• Perform any other assigned administrative or support duties.

Education

O / A Level / NITEC / Diploma

Job description

A leading recruitment agency in Singapore is looking for a candidate to manage customer inquiries and support duties. The role involves handling email and phone communications, addressing customer feedback, and performing administrative tasks. Candidates must have at least an O / A Level, NITEC, or Diploma, and training will be provided. This position is ideal for individuals seeking to develop their skills in a professional setting. Interested candidates should send their resumes.