Customer Experience & Operations Manager

PU TIEN SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is looking for a Manager to oversee daily operations, enhance customer satisfaction, and supervise administrative functions. The candidate should have strong leadership and communication skills, with a minimum of 2-3 years of experience in administration or customer service. This role includes training junior staff and managing complex customer inquiries, alongside process improvements for operational efficiency.

Qualifications

• Minimum 2-3 years of relevant experience in administration or customer service, with some supervisory exposure.
• Strong leadership, communication, and problem-solving skills.
• Able to work on weekends/holidays if required.

Responsibilities

• Assist in overseeing daily operations and ensuring smooth workflow.
• Supervise and support the customer service and admin team.
• Handle complex customer issues and provide solutions promptly.
• Review and manage order processing, documentation, and reporting.
• Support process improvements to enhance efficiency and customer satisfaction.
• Train and guide junior staff on best practices and company procedures.

Skills

Leadership

Communication

Problem-solving

Tools

Microsoft Office (Excel, Word)

Job description

A leading service provider in Singapore is looking for a Manager to oversee daily operations, enhance customer satisfaction, and supervise administrative functions. The candidate should have strong leadership and communication skills, with a minimum of 2-3 years of experience in administration or customer service. This role includes training junior staff and managing complex customer inquiries, alongside process improvements for operational efficiency.