Customer Experience Lead - Music Education

AUREUS (HOUGANG 1) PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A prominent music school in Singapore seeks a Customer Service Specialist to deliver exceptional service in a fast-paced environment. The ideal candidate has 2-3 years of customer service experience, strong adaptability, and excellent communication skills. Responsibilities include ensuring high service standards, fostering teamwork, and boosting customer satisfaction. The role offers medical coverage, annual leaves, and professional development opportunities within a vibrant company culture.

Benefits

Medical and Insurance Coverage

14 days of Annual Leaves and Sick Leaves

In-House Learning, Development, and Training

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices

Qualifications

• At least 2-3 years’ experience in the customer service field.
• Must be available to work retail hours and on both weekends.
• Strong proficiency in written and spoken English (bilingual/trilingual an advantage).
• Positive, outgoing personality with a passion for customer service.

Responsibilities

• Ensure high standards of customer service by addressing inquiries and booking trials.
• Thrive in a fast-paced environment and adapt to changes.
• Maintain consistent communications aligned with company values.
• Demonstrate commitment to personal and professional growth.
• Foster teamwork to minimize student turnover and enhance customer service.
• Achieve high-calibre responses from clientele inquiries.
• Boost customer satisfaction measured by NPS scores.

Skills

Customer service excellence

Adaptability

Communication

Team collaboration

Leadership

Goal-driven

Job description

A prominent music school in Singapore seeks a Customer Service Specialist to deliver exceptional service in a fast-paced environment. The ideal candidate has 2-3 years of customer service experience, strong adaptability, and excellent communication skills. Responsibilities include ensuring high service standards, fostering teamwork, and boosting customer satisfaction. The role offers medical coverage, annual leaves, and professional development opportunities within a vibrant company culture.