Customer Experience Lead - Music Education

AUREUS (CENTURY SQUARE) PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading music school in Singapore is looking for a customer service professional to deliver exceptional service in a fast-paced environment. Responsibilities include ensuring high standards of customer care, adapting to changing situations, and communicating effectively within the team. Ideal candidates possess 2-3 years of customer service experience and are goal-driven with strong interpersonal skills. The role offers career development opportunities, complimentary music lessons, and a supportive company culture.

Benefits

Medical and Insurance Coverage

14 days of Annual Leaves and Sick Leaves

In-House Learning and Development

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

IT Devices provided

Qualifications

• At least 2-3 years' experience in the customer service field.
• Must be available to work retail hours and on both weekends.
• Strong proficiency in written and spoken English.

Responsibilities

• Ensure a consistently high standard of customer service.
• Thrive in a fast-paced company environment.
• Proactively communicate issues to the management team.
• Seek and seize opportunities for advancement.

Skills

Customer service excellence

Adaptability

Communication skills

Team collaboration

Goal-driven

Job description

A leading music school in Singapore is looking for a customer service professional to deliver exceptional service in a fast-paced environment. Responsibilities include ensuring high standards of customer care, adapting to changing situations, and communicating effectively within the team. Ideal candidates possess 2-3 years of customer service experience and are goal-driven with strong interpersonal skills. The role offers career development opportunities, complimentary music lessons, and a supportive company culture.