Customer Experience Lead — Music Center Growth & Service

AUREUS (SERANGOON) PTE. LTD.; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A leading educational institution in Singapore is seeking a customer service professional to deliver exceptional service. The role requires at least 2-3 years of experience and includes responsibilities like addressing inquiries and ensuring customer satisfaction. Ideal candidates should have strong communication skills, adaptability, and a passion for service. This position offers various perks including medical coverage, professional development opportunities, and complimentary music lessons.

Benefits

Medical and Insurance Coverage

14 days of Annual Leaves and Sick Leaves

In-House Learning, Development, and Training

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices

Qualifications

• 2-3 years’ experience in the customer service field.
• Strong proficiency in written and spoken English.
• Willingness to work retail hours and weekends.

Responsibilities

• Ensure high standards of customer service.
• Thrive in a fast-paced environment.
• Proactively communicate issues to management.
• Demonstrate commitment to professional growth.
• Support the Centre Team to minimize student turnover.

Skills

Customer service excellence

Adaptability

Communication skills

Team collaboration

Goal-driven

Job description

A leading educational institution in Singapore is seeking a customer service professional to deliver exceptional service. The role requires at least 2-3 years of experience and includes responsibilities like addressing inquiries and ensuring customer satisfaction. Ideal candidates should have strong communication skills, adaptability, and a passion for service. This position offers various perks including medical coverage, professional development opportunities, and complimentary music lessons.