Customer Experience Executive

AUREUS (RIVERVALE MALL) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading music academy in Singapore is seeking individuals for a customer service role with a focus on sales. Responsibilities include making outbound calls, achieving sales targets, and supporting centre growth. Ideal candidates should have 1-2 years of experience in customer service, be adaptable, and have excellent communication skills. The role offers various performance bonuses, medical coverage, and opportunities for professional development, in a vibrant company culture.

Benefits

Various Performance and Incentive Bonuses

Medical and Insurance Coverage

Annual and Sick Leaves

In-House Learning and Development

Professional Career Development

Complimentary Music Lessons

Vibrant Company Culture

Work Equipment including IT Devices

Qualifications

• 1-2 years' experience in customer service field.
• Strong proficiency in written and spoken English.
• Able to work retail hours including weekends.

Responsibilities

• Conduct outgoing sales calls daily.
• Achieve lead generation and conversion targets.
• Answer incoming calls and emails professionally.
• Assist in sales activities for lead generation.
• Ensure healthy centre growth via excellent customer service.

Skills

Customer service skills

Problem-solving skills

Communication skills

Adaptability

Job description

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting‑edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany‑based global research firm Statista.

About the Role

Aureus Group is looking for skilled individuals who can work towards having extensive product knowledge and excellent customer service in order to ensure that he/she can promote the company and our programmes effectively and provide recommendations to all potential leads and customers to keep our company competitive and innovative.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead‑conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct and assist in sales activities and events to help the team with lead generation and conversions
• Assist Centre Team and Manager to ensure healthy centre growth at all times through providing excellent customer service and mitigate student turnover.
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads
• Assist Centre Team and Manager to execute and manage teacher growth plans in order to achieve monthly teacher targets assigned by the management for your centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 1 - 2 years’ experience specializing in customer service field
• Must be available to work retail hours and on both weekends
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Able to work in a fast‑paced environment
• Flexible and able to adapt to any work situation
• Excellent problem‑solving skills
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In‑House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided