Customer Engagement Project Manager – Digital Transformation

Getz Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in customer engagement is seeking a Customer Engagement Manager in Singapore to oversee F&B merchant services and digital deployment. The successful candidate will possess strong communication and problem-solving skills, ideally with F&B experience. Responsibilities include engaging stakeholders, managing training, and optimizing services. The role offers a competitive salary, performance bonuses, and opportunities for management and travel. Join now to make a significant business impact.

Benefits

Competitive salary

Performance bonus up to 6%

Company phone and transport subsidy

Qualifications

• Strong interpersonal and communication skills at all levels.
• Experience in F&B is advantageous.
• Customer service experience in a B2B environment is a plus.
• Good written and oral presentation skills in English and Mandarin.

Responsibilities

• Identify and engage business and project owners; gather setup information.
• Ensure proper training documents and methodology for outlet and HQ training.
• Conduct regular meetings with product and marketing teams; review improvement goals.
• Work effectively with local and regional teams.

Skills

Strong interpersonal and communication skills

Problem-solving skills

Team player

Results-oriented

Good written and oral presentation skills in English and Mandarin

B2B customer service

Knowledge of IT systems

Job description

A leading company in customer engagement is seeking a Customer Engagement Manager in Singapore to oversee F&B merchant services and digital deployment. The successful candidate will possess strong communication and problem-solving skills, ideally with F&B experience. Responsibilities include engaging stakeholders, managing training, and optimizing services. The role offers a competitive salary, performance bonuses, and opportunities for management and travel. Join now to make a significant business impact.