Customer Care & Supply Chain Specialist

TE Connectivity; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global technology company in Singapore is seeking a Customer Care Specialist to act as the single point of contact for assigned customer accounts. Responsibilities include managing quotes and orders, ensuring timely resolution of customer inquiries and complaints, and coordinating with various departments to fulfill customer demands. The ideal candidate should possess excellent communication skills, problem-solving abilities, and knowledge of SAP is advantageous. This role demands a proactive and customer-focused approach in a fast-paced environment.

Qualifications

• Experience in customer service is preferred.
• Ability to handle customer inquiries and complaints effectively.
• Skills in logistics and supply chain management are beneficial.

Responsibilities

• Serve as the main contact for customer account operational issues.
• Manage quotes, orders, and customer inquiries to resolution.
• Work with manufacturing to fulfill customer demands.
• Coordinate with finance for billing and credit issues.

Skills

Customer Focus

Good Customer Service skills

Excellent communication skills

Problem solving skills

Team player with positive attitude

Proactive and responsible

Ability to work under pressure

Self-motivated

Analytical and able to multi-task

Knowledge on SAP

Tools

Microsoft Office

SAP

Job description

A global technology company in Singapore is seeking a Customer Care Specialist to act as the single point of contact for assigned customer accounts. Responsibilities include managing quotes and orders, ensuring timely resolution of customer inquiries and complaints, and coordinating with various departments to fulfill customer demands. The ideal candidate should possess excellent communication skills, problem-solving abilities, and knowledge of SAP is advantageous. This role demands a proactive and customer-focused approach in a fast-paced environment.