Customer Care Representative

Daikin Airconditioning (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading air conditioning company in Singapore is looking for a customer service representative. The role involves responding to customer inquiries through various channels, providing accurate product information, and handling complaints with empathy. Candidates should possess good communication skills, be customer-oriented, and be able to work under pressure. A minimum GCE 'O' level is required, alongside proficiency in Microsoft applications. This is a renewable contract position with a duration of 4 months to 1 year.

Qualifications

• Strong communication skills and a positive attitude.
• Ability to work under pressure and meet tight deadlines.
• Experience in customer service or call center preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information on products and services.
• Address customer complaints and resolve issues professionally.
• Collaborate with departments to resolve complex issues.
• Maintain accurate records of customer interactions.

Skills

Good communication skills

Customer-oriented

Ability to handle pressure

Positive attitude

Computer literate

Ability to communicate with Mandarin-speaking customers

Education

Minimum GCE 'O' level

Tools

Microsoft applications

Job description

Responsibilities

• Respond to customer inquiries and requests via phone, email, and live chat.


• Provide accurate and comprehensive information regarding products, services, policies, and procedures.


• Address customer complaints, concerns, and issues with empathy and professionalism.


• Analyze customer concerns and determine the best course of action for resolution.


• Collaborate with relevant departments to elevate and resolve complex issues.


• Follow established protocols and guidelines to ensure consistent service quality.


• Maintain detailed and accurate records of customer interactions and transactions.


• Document solutions, actions taken, and any follow-up required for each customer case.


• Stay up-to-date with the company's products, services, and updates.


• Strive to exceed customer expectations by providing outstanding service.


• Assist colleagues when needed to ensure a cohesive and efficient customer service experience.


• Follow company policies and procedures to ensure consistent and compliant service delivery.


• Adhere to data privacy and security guidelines when handling customer information.

Requirements

• Minimum GCE 'O' level


• Possess good communication skills and positive attitude


• Ability to handle pressure and tight deadlines


• Computer literate, knowledge in Microsoft applications is a must


• Customer Oriented


• Able to communicate with Mandarin-speaking customers


• Relevant call centre/customer service/retail experience preferred, entry-level candidates are welcome to apply

*This is a renewable contract position (4 months/ 1 year).