CRM Engagement & Lifecycle Specialist

DUOTECH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A digital consulting firm in Singapore is looking for a proactive CRM Specialist to manage user operations and outreach strategies. Responsibilities include deploying and optimizing multichannel campaigns, analyzing performance data, and collaborating with teams to align campaigns with business goals. The ideal candidate has over 3 years of experience in CRM management, proficiency with major platforms like Braze and Salesforce, and strong analytical skills. This role offers opportunities for growth in a fast-evolving field.

Qualifications

• 3+ years of experience in user operations and CRM management.
• Practical experience in configuring and executing campaigns within major platforms.
• Solid understanding of user segmentation and digital communication best practices.

Responsibilities

• Execute and maintain automated user outreach campaigns.
• Analyze campaign data to identify performance gaps and provide recommendations.
• Track and compile reports on campaign effectiveness.

Skills

User operations experience

CRM management

Data analysis

Campaign optimization

Collaboration skills

Tools

Braze

HubSpot

Salesforce Marketing Cloud

Job description

A digital consulting firm in Singapore is looking for a proactive CRM Specialist to manage user operations and outreach strategies. Responsibilities include deploying and optimizing multichannel campaigns, analyzing performance data, and collaborating with teams to align campaigns with business goals. The ideal candidate has over 3 years of experience in CRM management, proficiency with major platforms like Braze and Salesforce, and strong analytical skills. This role offers opportunities for growth in a fast-evolving field.