CRM Assistant Manager: Omnichannel Growth & Campaigns

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a skilled CRM Manager in Singapore to enhance sales growth through effective CRM strategies. You will manage the CRM roadmap, design customer journeys, and execute campaigns using Salesforce tools. The ideal candidate has over 5 years of CRM experience in the retail B2C sector, showcasing strong analytical and coordination skills. This role involves collaboration with various teams to provide a seamless customer experience.

Qualifications

• Minimum 5 years of CRM experience in the retail B2C industry.
• Hands-on experience with Salesforce Marketing Cloud required.
• Experience in running CRM projects, campaigns, and UAT.

Responsibilities

• Develop and manage the CRM program roadmap and activity calendar.
• Design full funnel customer journey, including offerings and communications.
• Partner with vendors and internal teams to implement CRM campaigns.

Skills

CRM strategy and execution

Salesforce Marketing Cloud

Project management

Analytical skills

Stakeholder management

Tools

Salesforce Marketing Cloud

Loyalty Cloud

Service Cloud

Job description

A leading recruitment firm is seeking a skilled CRM Manager in Singapore to enhance sales growth through effective CRM strategies. You will manage the CRM roadmap, design customer journeys, and execute campaigns using Salesforce tools. The ideal candidate has over 5 years of CRM experience in the retail B2C sector, showcasing strong analytical and coordination skills. This role involves collaboration with various teams to provide a seamless customer experience.