CRM & Operation Manager

CRYOVIVA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a candidate to manage client data, handle specimen collection processes, and provide exceptional customer service. Applicants should possess at least a diploma or bachelor's degree, with a minimum of 2 years of sales support or CRM experience. Strong organizational, communication, and problem-solving skills are essential for ensuring smooth operations and client interactions.

Qualifications

• Minimum 2 years of sales support/CRM/Marketing experience.
• Strong organization & time management skills.
• Good communication & interpersonal skills.

Responsibilities

• Monitor client database and manage data briefs for client service follow-ups.
• Perform specimen collection kit order entry and management.
• Liaise with clients and teams for smooth specimen collection and delivery.

Skills

Sales support

Customer service

Time management

Communication skills

Problem-solving

Education

Diploma / bachelor’s degree in any field

Job description

Main Duties & Responsibilities

• Monitor client database, creation/updating of internal detailed data briefs to ensure correct profiling/segmentation of client data for structured client service follow ups in timely manner.
• Performing specimen collection kit order entry and carrying through the process of order entry e.g labelling, packing, verifying CSA, checking inventory and other tasks related to the collection kit process.
• Liaising with the clients, dispatch team and Sales team to ensure the smooth collection / delivery of specimens and documents between destinations.
• Relay messages to appropriate staffs such as Sales & Laboratory staffs, on matters including but not limiting to outstanding contract, clients’ information, specimen collection, medical reports, routing clients’ enquiries to Medical/Lab/Finance.
• Provide quality customer service through contact by telephone, following the structured client service follow up schedule timely.
• Handle customer enquiries/objections. Deliver scripted sales pitch to the customer, with ability to adjust scripted sales pitch to meet needs of specific individuals.
• Verify CSA and support data entry, update and maintain data standards of records inputted into Client Services systems, including systematic filing of CSA.
• Develop and implement operational policies and procedures for efficient operations.
• Oversee the daily operations of a business or organization.
• Any other duties as assigned from time to time by Director.

Requirements:

• At least Diploma / bachelor’s degree in any field, preferably in Business, Marketing.
• Minimum 2 years of sales support/CRM/Marketing experience
• Strong organization & time management skills, high level of enthusiasm
• Good communication & interpersonal skills
• Strong organization & time management skills, ability to work to deadlines
• A team player who possesses initiative and good problem-solving skills